Privacy Policy
At Diamond Bookkeeping Services, we are committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy outlines how we collect, use, store, and disclose your information when you visit our website or engage our bookkeeping and BAS services.
1. Information We Collect
We may collect personal and business information, including but not limited to:
- Your name, business name, address, email address, and phone number
- ABN, ACN, and business registration details
- Financial records, payroll data, tax information, and accounting documents
- Information required for BAS lodgement or compliance with the Tax Practitioners Board (TPB)
Website usage data through cookies or analytics tools
2. How We Collect Information
Your information may be collected when you:
- Engage our bookkeeping, payroll, BAS, or management accounting services
- Contact us via email, website forms, or phone
- Provide financial documents for processing
Use our website or digital services
3. How We Use Your Information
We use your information to:
- Provide bookkeeping, BAS agent services, payroll processing, and trust accounting
- Comply with the Tax Agent Services Act 2009 (TASA) and TPB requirements
- Communicate with you about your account, reports, or deadlines
- Process payments and manage invoicing
- Improve our service delivery, website experience, and client communications
- Meet legal, regulatory, and ATO reporting obligations
We do not sell or rent your personal information under any circumstances.
4. Disclosure of Your Information
We may disclose your information only when necessary:
- To your external tax accountant (with your consent)
- To authorised third-party service providers such as Xero, QuickBooks, MYOB, Leap, or secure document portals
- To the ATO, TPB, or other regulators where legally required
- To external trust account examiners (for legal clients)
- To IT service providers assisting with secure data storage
All third parties must comply with Australian privacy standards.
5. Data Security
We take all reasonable steps to protect your data, including:
- Secured digital storage
- Encrypted document transfers where possible
- Restricted internal access
- Regular system checks and software updates
However, no method of electronic transmission is 100% secure.
6. Access to and Correction of Your Information
You may request access to your personal information or ask for corrections.
We will respond within a reasonable timeframe as required under the Privacy Act.
7. Cookies & Website Analytics
Our website may use cookies or analytics tools (such as Google Analytics) to:
- Improve website performance
- Understand visitor interactions
- Tailor user experience
You may disable cookies in your browser settings.
8. Overseas Disclosure
We do not intentionally store or disclose personal information overseas unless required by a third-party cloud provider (e.g., Xero, Microsoft, Google).
Where such services are used, we rely on their compliance with industry-standard security frameworks.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Diamond Bookkeeping Services